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● How do I contact Lucy's?
Orders, returns or any questions
    LINE ID /Customer Services: @Lucys (Typically replies instantly during business hours)
    After-Sales Service: https://www.lucys.com.tw/pages/after-sales-service
Store shopping
    Facebook fan page: www.facebook.com/lucys.tw
Marketing and Cooperation
    Email: cooperation@lucys.com.tw
Costumer Service: Mon.-Fri. 10:00am-18:00pm

● Do you have a real store?
   Sure, we already have 26 stores, welcome to visit.
    Here's our store information: STORE INFO

 Shipping fee for reference:
   If your order doesn't qualify for free shipping, 7-Eleven and Family Mart pickup shipping fee is NT$80,  Tcat Room Temp. shipping fee is NT$90.

 Overseas Delivery:

-  Paying Method: Credit Card

-  Depends on the recipient's address, we will use S.F. Express for your shipping.

-  Please provide the name and adress of the recipient in English.

-  Your order will be delivered within 20-35 days depends on your counrty and distance.

-  The recipient of an international shipment may be subject to such import taxes, customs duties, and fees,

    which are levied once a shipment reaches the recipient's country. 

    Additional charges for customs clearance must be fulfilled by the recipient; Lucy's has no control over these charges, nor can we predict what they may be.

-  Customs policies vary widely from country to country; you should contact your local customs office for more information.

    When customs clearance procedures are required, it can cuase delays beyond our original delivery estimates.

 How long does standard delivery take?

-  Standard orders should be delivered within 3 to 7 business days following order confirnation.

-  Please allow up to 2 additional days for rural zip codes.

-  During high season and sale, delivery might take a little longer.

- Convenience Store: In 3-7 working days

- Express: In 3-5 working days. (For orders placed before 12:00PM, expect Sundays and holidays)

 How can I track my order?

-  You can check the updates of your package via the system below:

- 7-Eleven: http://hyperurl.co/7-11

- Family Mart: https://fmec.famiport.com.tw/FP_Entrance/QueryBox

 Are items in stock?
   Yes, all items are in stock. When we get your order we will prepare the shipment as soon as possible.

 Are out-of-stock items restocked?
   All items are limited quantities.

 Can I place orders if I am not a member?
   If you place orders in Lucy's without join our membership you can not track your order status at the moment. So we strongly recommed you to join our membership.
   By giving us your details, purchasing in Lucy's will be faster and an enjoyable experience. 

 How can I register as a member?
   Please visit our official website and click MENU and click SIGN UP to fill out the registration form.